Terms of service

Welcome to Daivik Cart! By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully to ensure a seamless and satisfying shopping experience.

1. Acceptance of Terms

By accessing or using the Daivik Cart website or purchasing our products, you confirm that you have read, understood, and agree to comply with these terms and conditions. If you do not agree, please refrain from using our services.

2. Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, due to the unique nature of natural stones and handcrafted products, there may be slight variations in color, size, or pattern. These variations are part of the inherent beauty of our products and are not considered defects.

3. Pricing and Payment

  • Prices: All prices listed on the website are in Indian Rupees (INR) and include all applicable taxes unless otherwise noted.
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, UPI, and net banking.
  • Order Confirmation: Orders will only be processed after receiving full payment. Upon successful payment, you will receive an order confirmation email containing your purchase details.

4. Order Processing and Shipping

  • Processing Time: Orders are processed within 1-2 business days. For energized or charged products, the processing time may take an additional 2-3 days before shipment.
  • Shipping: We offer standard shipping across India with an estimated delivery time of 7-10 business days.
  • Shipping Costs: Shipping charges are calculated at checkout based on the delivery location and the product weight.
  • Tracking Information: Once your order has been shipped, you will receive a tracking number to monitor the delivery status.

5. Return and Refund Policy

Please review our detailed Return and Refund Policy [here]. This policy covers the eligibility criteria for returning damaged or incorrect products, as well as the terms for returning non-authentic gemstones and natural stone products.

6. Use of Website

You agree to use the Daivik Cart website only for lawful purposes. Prohibited activities include:

  • Engaging in any unlawful activity.
  • Transmitting viruses, malware, or any harmful code.
  • Attempting to gain unauthorized access to any part of the website or related systems.

7. Intellectual Property

All content on the Daivik Cart website, including text, graphics, images, logos, and product descriptions, is the exclusive property of Daivik Cart. You may not copy, reproduce, distribute, or use any of the content without prior written consent from Daivik Cart.

8. Limitation of Liability

Daivik Cart is not responsible for:

  • Any delays in delivery due to unforeseen circumstances such as natural disasters, strikes, or transportation issues.
  • Any loss or damage resulting from your use of our products if instructions for care and handling are not followed.
  • Slight variations in the color, size, or appearance of natural stones and handcrafted items, which are part of their unique character.

9. User Accounts

  • Account Creation: To place an order, you may need to create a user account on our website. You are responsible for maintaining the security of your account and password.
  • Account Information: Ensure that the information provided during registration is accurate and up-to-date. Daivik Cart will not be liable for any issues resulting from incorrect or outdated information.

10. Product Care

We provide care instructions for specific products such as natural stones, gemstones, and Rudraksha. It is the customer's responsibility to follow these instructions to maintain the quality of the products. Daivik Cart is not liable for damage resulting from improper care.

11. Custom and Personalized Orders

Custom-made or personalized products, such as engraved items or specially ordered spiritual items, are non-returnable unless they are damaged or incorrect upon delivery.

12. Energized or Charged Products

Many of our products, such as gemstones, Rudraksha, and malas, may be energized or charged for spiritual purposes. Please note that energized products require additional time for preparation (typically 2-3 days). Once energized, these products are non-returnable unless they are damaged or incorrect.

13. Returns and Exchanges

For more information regarding returns, exchanges, and refunds, refer to our Return and Refund Policy. Products must be returned in their original condition with all tags and packaging intact. Returns outside the specified window or without proper documentation may be rejected.

14. Indemnification

You agree to indemnify and hold Daivik Cart harmless from any claims, damages, or expenses arising from your use of our website, products, or violation of these terms and conditions.

15. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts located in Delhi.

16. Modifications to Terms

Daivik Cart reserves the right to amend or update these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the revised terms.

17. Contact Information

For any questions or concerns, please contact our customer support team at Support@daivikcart.com. We are happy to assist with any inquiries.

By using Daivik Cart and purchasing our products, you agree to these terms and conditions, ensuring a clear understanding of your rights and responsibilities as our valued customer.